Resolved -
The backlog of sensor data has been processed and the system is operating normally. KCF engineers will continue to monitor.
Sep 26, 14:50 EDT
Monitoring -
The issue was determined to be a service degradation in our hosting provider. A fix has been implemented and services are recovering now. Users may see delays or gaps in sensor trend data until the service is fully recovered, but no data has been lost.
Sep 26, 12:44 EDT
Investigating -
KCF engineers are investigating a possible issue with SMARTdiagnostics. We will post updates as additional information becomes available.
Sep 26, 11:40 EDT