Completed -
Our maintenance is complete after the upgrade and SMARTdiagnostics is accessible for login. We will continue to monitor the processing of backlogged data from Base Stations while they were offline but expect all backlogs to be fully complete by 10:00a Eastern Time.
Thank you for your patience!
Jun 5, 07:49 EDT
Update -
Our scheduled update is still in progress so we are extending our maintenance window until 8:00a Eastern Time. During this time, users may experience problems trying to log into SMARTdiagnostics. The backlog of data continues to be processed as Base Stations come back up online.
Jun 5, 06:56 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 03:00 EDT
Scheduled -
On Thursday, June 5th beginning at 3:00am Eastern, KCF engineers will be deploying the latest release of SMARTdiagnostics, which includes feature enhancements, fixes, and other improvements. Please note that we are starting this release an hour earlier than normal due to some infrastructure changes so we want to ensure adequate time for the upgrades.
Notable features in this release include the ability to batch set indicator thresholds, providing easy access to archived Issues from the Trends screen, and capturing the cause of a fault on an Issue closure . A full list of features and enhancements can be found in our release notes: https://s3.us-east-1.amazonaws.com/software.kcftech.com/site-resources/ReleaseNotes/Whats_New_and_Changed_in_SD4.41.pdf
During the deployment process, users may briefly see errors or reduced performance. Because of infrastructure updates we are making, we do expect Base Stations to be offline for a longer period of time than during our standard releases. Remember that the Base Stations will continue to buffer sensor data and re-transmit it when they are able to connect to the cloud once again and no data is lost during this process.
We appreciate your patience, and look forward to bringing you the latest and greatest enterprise IIoT platform!
May 29, 13:41 EDT